Grain Of Salt

The memories of my high school years get fuzzy as time continues to grow between then and now, as more drinks are consumed in that growing time, so I cannot remember if it was an ad hoc substitute Chemistry teacher, or Mr. Dempsey, the intrepid Physics teacher who barely let me skate by to graduate, who performed this experiment in class. The idea is that you have this salt water solution that is as packed with salt as it’s going to get and still be liquid. One more piece of salt will literally force all of the solid salt out of the liquid, it will change the physical composition. It’s a nifty parlor trick, it’s the idea of critical mass.

It’s also a great analogy for my work situation.

I can no longer keep up with the demand. I can rarely step away to go to the bathroom without trying make said trip more efficient by also printing up a document, possibly make a copy on the way to the john.

Here’s a funny thing, and when I say funny I actually mean bitterly sad; I’m a completely disposable and interchangeable middle management drone. As such, I’m subject to the whimsy of others. Let’s say that there’s a person I have to answer to that obsesses over details that should be invisible to someone at that height; oh, and is a friggin nutball made up of the worst kind of nuts – Brazil nuts, peanuts that are eight weeks old and found beneath a barstool, the elusive loco brain nut.

Here is a person who has a severe case of crazy eye, a person who I had to talk to when I went to work with a 104 fever and was pretty damn sure I was tripping balls because of the things they were saying, a person who will use this psychotic baby talk voice in business meetings, a person who says “right?” in a sentence roughly 27 times.

After said crazy face pointed out to me that they realized how busy I was at the moment, and even more so now that they were throwing a bunch more crap at me, decided to have me investigate a customer case that had gotten up to them.

Let’s say that I worked for a cookie company, and within the stores of this cookie company, along with cookies, the company also sold brightly colored sugar water. Let’s say a customer writes to this cookie company to let them know that when they went down to the ol’ cookie store, the store was out of their favorite colored sugar water. And this is not the first time this has happened, oh my no.

Now let’s extrapolate this a bit. Let’s say that’s one customer contact out of roughly 3000 that this cookie company gets daily – all contacts more or less playing on that same theme to varying degrees of “poor me”. Now, let’s say that after a couple of weeks this customer realizes that their colored sugar water (let’s say aqua blue, spicy cucumber flavor) is still out when they go to the cookie store. Being a the tricky bastard they are, the customer uses a friend to get a name higher up the food chain to contact. This customer bounces around the executive emails for a couple of weeks, like a .22 slug ricocheting off the inside of a skull and tearing apart the bubble gum upper management brain. Until Captain Baby Babble taps me to answer to why this customer wasn’t escalated correctly.

I feel that I shouldn’t have to explain that in the grand scheme things, there’s no reason that they should even be paying attention to something like this. I feel that I shouldn’t have to explain that sending a report to the store so they can adjust their ordering is the correct way to handle this pig fucker and not to send him on up to an executive (who should have way more important things to do) just because the customer has learned to whine more efficiently. I feel like I shouldn’t have to explain the reason why there’s a floor of disposable and interchangeable folks like me.

This person is Legion, and my job has become like a Captain Beefheart album; disturbing, surreal and in so many ways very wrong. It’s a little thing in the scheme of things, it’s my missing colored sugar water, but it’s enough to realize that a huge majority of my life’s energy is spent on it.

If this isn’t rock bottom, it’s a comin’ soon.